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Taking Aim – the transforming effect of having a career goal June 7, 2010

Posted by talentinnovations in Career planning.
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I’ve been thinking recently about how important it is to have a career goal.

That might sound a bit obvious, but you would be surprised how many of us don’t. You will know by now of my abiding enthusiasm for 360 appraisal – for its various abilities to give a wealth of critical perspectives, to shine a light on our blinds spots and even to  reassure  us where we are doing just fine – but it struck me that all of that useful feedback still can leave us with the ‘so what?’ question.  Who cares, unless we have something to aim at. A career goal.

We have been doing some work with Oracle – working with some very senior managers and high fliers. They got the works – 360 evaluations, psychometric tests, the lot. When we contacted them a year later to find out what had made the most difference, overwhelmingly, the response was that it was the time spent discovering, focussing on clear personal career goals for each person.    I’ve recently been doing lots of 360 appraisals and I found that the most satisfying part was the time I spent – 20 minutes or so with each person – getting them to think about what their career goals were.

The fact is that having a career goal changes everything. I know that sounds a bit of a sweeping statement but think about this :  when you are at work, and performing a task, even something as mundane as sending an e-mail, answering the phone, attending a meeting,  you are performing that task in a certain context – fulfilling your contract, trying to please your boss.   But then stop and consider  – focus on – what your own, personal, long term career goal is.   And then think about why you are performing the task.  Consider whether it matters in terms of your long term goal. You see?  The context has changed.  And that can have life changing effects.

When I was in my 20s I was in HR. At 29 I was more or less an HR Director without actually having the title HR Director. I was way too young and, if I am honest, not that great!  A vacancy arose for an HR Director’s job and I applied. I wasn’t really thrilled about the job, but I felt it was the thing to do.  In the interview I was asked one question that I know now was a turning point in my life. I was asked “what is your career goal?”.  I was pretty sure I should say “to be HR Director” but in the moment,  I said “to be MD”.  And in that moment I was different.  I began to explore my career goal of becoming MD of my own company.  And, motivated by my goal I worked.  Last year I was MD of a business with a turnover of hundreds of thousands of pounds.  But then I realised  that, hard as I was working – and I was working hard – I wasn’t as motivated as I had been.  And I asked myself why.  And I realised that I had ticked off my career goal and I had become directionless.   I needed a new career goal.  And, after some coaching and thinking I realised that I didn’t want to be an MD and run a company. What I really wanted to do was create and own inspiring companies that do amazing things.  And now, driven, motivated by this career goal, I am two businesses into my career path and continuingly driven and happy.

Now a career goal has to satisfy two conditions:

  1. It has to inspire the individual, you have to want it. When you think about it people should see a glint of excitement in your eye, a lift of your head and a set of your shoulders.  The thought of it is going to take you through some tough times!
  2. It has to be grounded – it has to be more than something that is going to happen anyway and a little short of fantasy.  It has to be achievable.

But the most important thing of all about a career goal is that it has to be there.  Take some time to think about it.  Could be the most rewarding time you spend this week!

Elva Ainsworth

How long is a piece of string? September 24, 2008

Posted by talentinnovations in Uncategorized.
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6 comments

A key decision in any 360° feedback project is how long to make your survey. Here I show how smaller isn’t always better.

The obvious argument for making a 360° survey smaller is to save people time, but this can come at the expense of depth, breadth and clarity of feedback. And we often see customers try to ‘squeeze together’ behaviours to reduce the number of questions. Here’s a real example we’ve seen from the standard 360° questionnaire (a mere 24 questions long) used by one of the biggest retailers in the UK:

“Gains commitment to achieving results through simple communication, actively listening and by adapting leadership style to the needs of others”.

I spot at least 4 different behaviours in there! A manager could easily be good at some but poor at others. This complexity makes it difficult for reviewers to understand and score the question, and hard for the recipient of the feedback to interpret the results. Both practically and psychometrically it is virtually useless!

Our approach is to work with our clients to develop a set of items that are simple and easy to understand, measure observable behaviours, and have the breadth to cover all of the important competencies. This can make for a longer survey, so what’s the time impact of all those extra questions?

We’ve been tracking how long people take to do their questionnaires, and have found some interesting results. The time taken to complete different aspects are as follows:

  • Each rating on a 1-to-5 scale: 7 seconds
  • Each word of written feedback: 7 seconds

It’s the written feedback that makes the biggest difference. Here are two real example projects we recently implemented:

Project Rated Items Total written feedback (average) Average time taken
HR Consultancy 44 177 words 19 mins
Engineering Company 104 42 words 14 mins

Despite having less than half as many items, the HR consultants took longer to complete their surveys than the engineers!

So fewer questions does not necessarily mean less time, but as seen above, fewer questions can result in unclear, incomplete and hence less insightful feedback.

We are committed to enabling truly powerful feedback. Demands for “quick and dirty” solutions are best met with the question “what do you really want to achieve?”

Mark

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